Jore Customs
Last updated: 24 September 2026

Jore Customs products are made according to each customer’s approved specifications. Because customized products are produced specifically for individual orders, we generally do not accept returns or exchanges for:

• Change of mind
• Incorrect size supplied or approved by the customer
• Incorrect details supplied or approved by the customer
• A design that was reviewed and approved before production

This policy does not limit or affect any rights available to customers under applicable consumer protection laws.

1. Reporting an Issue

If your order arrives incorrect, defective, damaged, or incomplete, please contact us as soon as possible after delivery.

To help us investigate the issue, please provide:

• Your order number
• A clear description of the issue
• Clear photographs of the product
• Photographs of the packaging
• An unboxing video, if available

An unboxing video can help us investigate and verify delivery-related issues, but it is not required to make a claim.

Please keep the product and its original packaging until we have reviewed your request and provided further instructions.

2. Review and Resolution

We will compare the delivered product with the approved order details and review the issue reported by you.

Where Jore Customs:

• Made a production error
• Supplied a defective product
• Sent an incorrect product
• Sent an incomplete order
• Failed to provide an item included in the confirmed order

we will offer an appropriate correction, replacement, or refund, depending on the nature of the issue and applicable law.

After reviewing your claim, we will explain the proposed resolution and the expected timeframe.

3. Return Shipping

If we ask you to return an item because of a verified Jore Customs error, we will arrange or cover reasonable return shipping costs, as applicable.

Please wait for our return instructions before sending any parcel back.

Items returned without prior instructions may result in delays in processing your request.

4. Print and Garment Care

Please follow the care instructions provided with your garment.

Damage resulting from:

• Misuse or improper handling
• Improper washing or drying
• Use of unsuitable cleaning products
• Unauthorized alterations
• Normal wear and tear

is generally not eligible for replacement, subject to applicable consumer protection laws.

5. Contact Information

If you have questions about a return, replacement, damaged product, defective item, or any other order-related issue, please contact us.

Business: Jore Clothing Center (trading as Jore Customs)

Address:
Nesavalar Colony 2nd St,
Thirumalai Nagar, Nesavalar Colony,
Tiruppur, Tamil Nadu 641602, India

Email: joreclothingofficial@gmail.com

Phone: +91 63742 01215

Complaints & Support: +91 89401 78171